TIGRECOOK Privacy Policy
Last updated: September 30, 2026
TIGRECOOK respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, purchase our products, or submit your information through our Facebook and Instagram forms.
1. Who We Are
TIGRECOOK is operated by Gramado Elektronik Ticaret A.Ş., the data controller responsible for the personal information described in this policy.
Website: https://tigrecook.com
Registered address: Ist.
Contact email: [email protected]
2. Information We Collect
Depending on your interaction with us, we may collect:
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Your name, email address, and telephone number.
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Delivery and billing details when you place an order.
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Order details and information you provide for customer support or warranty requests.
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Your company name, country, and business details when you enquire about wholesale, distribution, or partnerships.
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Information you voluntarily submit through website forms, Facebook or Instagram lead forms, email, telephone, or WhatsApp.
3. How We Use Your Information
We use relevant personal information to:
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Respond to your enquiries and provide requested product information.
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Process orders and arrange delivery and after-sales support.
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Discuss wholesale, distribution, and business partnership opportunities you enquire about.
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Send promotional communications where you have provided any consent required by law.
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Maintain required business records, meet legal obligations, and establish or protect legal rights.
4. Facebook and Instagram Lead Forms
When you submit a Facebook or Instagram form, we receive the information included in your submission. We use it to respond to the specific enquiry or offer described in that form.
We may contact you by email, telephone, or WhatsApp using the details you provide, where appropriate to your request. Submitting an enquiry does not automatically subscribe you to unrelated promotional communications.
Meta also processes information under its own privacy policy, available at https://www.facebook.com/privacy/policy/.
5. Legal Grounds for Processing
Depending on the purpose, we process personal information because it is necessary to enter into or perform a contract, comply with legal obligations, establish or protect legal rights, or pursue legitimate interests without overriding your fundamental rights and freedoms.
Where processing requires your explicit consent, we request that consent separately. This policy itself is not a request for consent.
6. Sharing Your Information
Where necessary for the purposes above, information may be shared with delivery companies, payment providers, website and IT service providers, customer support providers, and professional advisers. Information may also be disclosed to public authorities when legally required.
Where a service involves transferring personal information outside Türkiye, applicable legal transfer requirements must be met.
7. Retention and Security
We retain personal information only for as long as needed for the purposes for which it was collected and any applicable legal retention requirements. When it is no longer required, we delete, destroy, or anonymise it as appropriate.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
8. Cookies
Our website may use cookies and similar technologies to support its operation. Where optional analytics or advertising technologies are used, we provide information about them and obtain consent where required. You can also manage cookies through your browser settings.
9. Your Privacy Rights
Subject to applicable law, you may request information about whether and how we process your personal data, the purposes of processing, and the recipients to whom it has been disclosed.
You may also request correction of inaccurate or incomplete information, deletion where legal conditions are met, and notification of relevant corrections or deletions to recipients. You may object to a result against you arising solely from automated analysis and seek compensation for damage caused by unlawful processing.
Where processing relies on consent, you may withdraw it. You may also ask us to stop promotional communications at any time.
To make a request, contact [email protected] or write to our registered address above. We may need to verify your identity before responding.
10. Changes to This Policy
We may update this Privacy Policy when our practices or applicable requirements change. The latest version will be published on this page with its updated date.